Frequently Asked Questions

You can shop our products on this website. If we offer a store locator, you may also use it to find retail availability in your area.

Unfortunately not; all orders are shipped with standard shipping. If you’re eligible for delivery, you’ll be able to select your preferred time and day for delivery.

If your order has already been fulfilled, we can’t reschedule your delivery. Please reach out to heypapa@papaspilar.com if you need us to hold your shipment. Please keep in mind that we might not be able to comply with your request.

You will receive an email with your tracking number once your order has been fulfilled. If you have not received the email after three days, please check your promotions, junk, and spam folders before reaching out; the email sometimes ends up there.

The fulfillment time in the warehouse—from the order being created in the system to leaving the warehouse—is 1–3 business days. The time to ship after the fulfillment time is 1–5 business days.

When a product is offered on pre-sale, the product page should list the specific product and expected ship date where applicable. If you have questions about a pre-sale item, contact heypapa@papaspilar.com.

This service may be limited or not available at all in some places due to local law or other restrictions.

Someone 21 or older with a photo ID must be present at the time of delivery to sign. If someone 21 or older is not home, the carrier will make two more attempts to deliver. If the third attempt is unsuccessful, the order will be returned to the retailer who fulfilled your order and a partial refund will be issued.

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, since all orders require an adult signature.

Most orders ship within 1–3 business days, but it can take up to 3–4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday–Friday, 9–5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2–5 business days after shipment. From time to time, there may be delays due to high demand.

Unfortunately not; all sales are final.

All sales are final and returns or exchanges are not accepted. However, if your order was damaged during shipment, the goods you received do not match your order, or anything is missing from your order, email us at heypapa@papaspilar.com within three days of receiving the shipment with a picture of the damage or incorrect items.

Once the evidence of the damaged or incorrect goods is received and inspected, or an undeliverable item is returned, we will email you to confirm we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card.

If you enter an incorrect delivery address while placing your order, or otherwise fail to sign for your order upon delivery, email us at heypapa@papaspilar.com. If your order is returned to the sender, you may receive a refund for the cost of your item, minus taxes and any applicable shipping and restocking costs.

21 or older.

Sometimes when multiple boxes are shipped, different tracking links are generated per order, and in rare cases some can be lost or misplaced. Please reach out to customer service at heypapa@papaspilar.com so we can look into it and help you.

Unfortunately, not at the moment.

Your credit card or bank statement may show your order charge as “BEVSTACK-WINE/LIQR,” “Liquor & Wine Warehouse,” or “BEVSTACK.”

If you are not satisfied with your product order, please contact heypapa@papaspilar.com to explain the reasons for your dissatisfaction.

Please be advised that order payment processing and order fulfillment are facilitated through a compliant 3rd party retailer.

This service may be limited or not available at all in some places due to local law or other restrictions.

NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!

Please plan accordingly by entering a shipping address that will allow someone 21 years or older to sign for the package and show a valid ID.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not home to receive your order during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location on your UPS MyChoice account.

When your package has been created with a shipping label and has been sent out, you will receive an email notification with tracking information.

Please allow 3 days for fulfillment and 1–5 business days for delivery. If it has been more than 3 business days and you have not received a tracking email, please contact heypapa@papaspilar.com for assistance.

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

We ship orders using major carriers. If your order is damaged in transit please contact heypapa@papaspilar.com to get a replacement or refund. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

Email us at heypapa@papaspilar.com for the most current information about Kosher status on our products.

Email us at heypapa@papaspilar.com for the most current information about Halal status on our products.

Email us at heypapa@papaspilar.com for ingredient and allergen details for the specific product you’re interested in.

Email us at heypapa@papaspilar.com for the latest details on how our products are produced and labeled.

Ingredient and allergen information varies by product. Please check the product page and label, or email heypapa@papaspilar.com for specifics.

ABV is listed on each product where applicable. If you need help finding it, contact heypapa@papaspilar.com.